How soon after my video consultation will I receive my medical certificate?
It only takes a few minutes to receive your medical certificate after completing your video consultation with the doctor. * A link will be sent to your email address to download the certificate. If you can't see this email, please check your spam folder. * Alternatively you can log in to your Qoctor account an…
What are my rights as an employee with regard to sick leave and carer's leave?
An employee must inform their employer if intending to take sick leave or carer’s leave. This has to be done as soon as possible, but can be after the leave has started. It should be specified how long the absence from work will be, or is expected to be. An employer can ask an employee to give evidence that confir…
Can Qoctor provide a Workcover certificate?
Qoctor is unable to provide Workcover (workers compensation) certificates. However, we can provide medical certificates for periods of sick leave or carer's leave. To request a medical certificate, book a consultation with one of our doctors here . WorkCover insurance covers employers for the cost of benefits if …
Will my employer accept my certificate?
Yes - all of our certificates are provided after an online consultation with an AHPRA registered doctor based in Australia. Our certificates are valid legal documents, just the same as a medical certificate you might get from a local clinic, and meet the appropriate legal requirements. Having provided thousands of ce…
Can I change my consultation time with Qoctor?
We understand that sometimes plans change and people need to change their appointment times - so we've made it easy to do this, once you give us a little advance notice (15 minutes or more is enough!). There are three ways to change the time of your video consultation: * When you have booked a video consultati…
Can Qoctor provide a work clearance certificate or fit to work certificate?
In the vast majority of situations where an employee requires sick leave, a medical certificate for the period in question is adequate. However, occasionally some employers may request a "medical clearance"- whilst this is not a mandatory requirement, it is sometimes seen as "good practice" - for example if someone …
Is an online medical certificate the same as a regular medical certificate?
Yes, a medical certificate from Qoctor is a legal document and contains all the appropriate information you’d expect - including relevant dates, full professional details of the doctor, and their signature. * At Qoctor, all our doctors are experienced, based here in Australia, and registered with AHPRA. * Qoctor…
What details are legally required on a medical certificate?
As per Australian guidelines , the standard requirements for a medical certificate are: * Name and address of the doctor issuing the certificate * Name of the patient * Date on which the examination took place * Date on which the certificate was issued * Date(s) on which the patient is or was unfit for attenda…
What do I have to do once I’ve booked my appointment?
Once you have completed your booking for a video consultation (including payment and choosing an appointment time), you'll receive an email entitled "Your Qoctor Consultation". This email contains information about your upcoming appointment (including what to do if you need to reschedule). You should also receive …
Can I claim a Medicare rebate?
At this point in time, Qoctor is a fully private online GP service, which means that we can not offer a Medicare rebate for your telehealth appointments. The reason we cannot offer a Medicare rebate relates to government regulations around telehealth which were introduced in 2020- these stipulate that a patient mu…
