What are your opening hours?
Qoctor is open throughout all seven days of the week to assist you, 356 days a year including all public holidays! Our doctors work between 8AM - 12AM AEDT from Monday - Friday and 9AM - 12AM AEDT on Saturday and Sunday. Our Customer Service team are available via live chat and email between 8.30AM - 9PM AEDT e…
How soon after my video consultation will I receive my medical certificate?
It only takes a few minutes to receive your medical certificate after completing your video consultation with the doctor. * A link will be sent to your email address to download the certificate. If you can't see this email, please check your spam folder. * Alternatively you can log in to your Qoctor account an…
When will I receive my specialist referral letter?
You will receive your downloadable repeat referral letter very shortly after your consultation with one of our registered practitioners. This will be sent to you in the form of a download link via email, or you can just log in to your Qoctor account and find it by hovering over 'My Orders', then selecting 'My Referra…
