Can I get a backdated medical certificate?
It is often possible to get a medical certificate to cover recent days, provided certain conditions are met (and depending on the doctor’s assessment). A doctor can certify that a period of illness has occurred prior to the date of your actual appointment/examination, subject to the specific medical circumstances…
Is Qoctor secure?
Qoctor takes data security very seriously. Our website has 256 bit SSL data encryption and authentication, and we do not share your information with third parties.
Can Qoctor provide a paper copy of your medical certificate?
All of our medical certificates are generated electronically, as this improves efficiency and is kinder to the environment. After your video consultation, you will receive an email containing a link to your Qoctor profile/dashboard within a few minutes. From there, you can download your certificate (and print it if y…
What are my rights as an employee with regard to sick leave and carer's leave?
An employee must inform their employer if intending to take sick leave or carer’s leave. This has to be done as soon as possible, but can be after the leave has started. It should be specified how long the absence from work will be, or is expected to be. An employer can ask an employee to give evidence that confir…
Is an online medical certificate the same as a regular medical certificate?
Yes, a medical certificate from Qoctor is a legal document and contains all the appropriate information you’d expect - including relevant dates, full professional details of the doctor, and their signature. * At Qoctor, all our doctors are experienced, based here in Australia, and registered with AHPRA. * Qoctor…
Will my employer accept my certificate?
Yes - all of our certificates are provided after an online consultation with an AHPRA registered doctor based in Australia. Our certificates are valid legal documents, just the same as a medical certificate you might get from a local clinic, and meet the appropriate legal requirements. Having provided thousands of ce…
Can I change my consultation time with Qoctor?
We understand that sometimes plans change and people need to change their appointment times - so we've made it easy to do this, once you give us a little advance notice (15 minutes or more is enough!). There are three ways to change the time of your video consultation: * When you have booked a video consultati…
What do I have to do once I’ve booked my appointment?
Once you have completed your booking for a video consultation (including payment and choosing an appointment time), you'll receive an email entitled "Your Qoctor Consultation". This email contains information about your upcoming appointment (including what to do if you need to reschedule). You should also receive …
Can I claim a Medicare rebate?
At this point in time, Qoctor is a fully private online GP service, which means that we can not offer a Medicare rebate for your telehealth appointments. The reason we cannot offer a Medicare rebate relates to government regulations around telehealth which were introduced in 2020- these stipulate that a patient mu…
How much does a medical certificate cost with Qoctor?
The consultation fee for a medical or carer's certificate with Qoctor is $25.99 – there are no hidden extras. At this point in time, Qoctor is a fully private online GP service, which means that we can not offer a Medicare rebate for your telehealth appointments. The reason we cannot offer a Medicare rebate rel…
