What are my rights as an employee with regard to sick leave and carer's leave?
An employee must inform their employer if intending to take sick leave or carer’s leave. This has to be done as soon as possible, but can be after the leave has started. It should be specified how long the absence from work will be, or is expected to be. An employer can ask an employee to give evidence that confir…
What do I have to do once I’ve booked my appointment?
Once you have completed your booking for a video consultation (including payment and choosing an appointment time), you'll receive an email entitled "Your Qoctor Consultation". This email contains information about your upcoming appointment (including what to do if you need to reschedule). You should also receive …
Can Qoctor provide a work clearance certificate or fit to work certificate?
In the vast majority of situations where an employee requires sick leave, a medical certificate for the period in question is adequate. However, occasionally some employers may request a "medical clearance"- whilst this is not a mandatory requirement, it is sometimes seen as "good practice" - for example if someone …
Can I claim a Medicare rebate?
No - Qoctor is a private telehealth service, so there's no Medicare rebate for the consultation fee. Medicare generally requires that you've attended the practice in person within the last 12 months before a telehealth consult can be rebated (bulk-billed). Some online services advertise that they bulk-bill by rely…
What details are legally required on a medical certificate?
As per Australian guidelines , the standard requirements for a medical certificate are: * Name and address of the doctor issuing the certificate * Name of the patient * Date on which the examination took place * Date on which the certificate was issued * Date(s) on which the patient is or was unfit for attenda…
Are there age restrictions for using Qoctor?
Most of the services provided by Qoctor are intended for individuals aged 18 and over. However there are some services available to children/under 18s. The availability of services is as follows: * Medical Certificates : aged 16 and above (minors under 18 must have a parent present during their consultation). * …
Is an online medical certificate the same as a regular medical certificate?
Yes, a medical certificate from Qoctor is a legal document and contains all the appropriate information you’d expect - including relevant dates, full professional details of the doctor, and their signature. * At Qoctor, all our doctors are experienced, based here in Australia, and registered with AHPRA. * Qoctor…
What should I do if I missed my consultation with the doctor?
We know that life can be busy and plans can change. * If you have missed your appointment with Qoctor, check your email inbox as you will receive an email containing a link which will allow you to rebook an appointment for no additional fee, at a later time that suits better. * Also, make sure you have supplied …
Can I get a backdated medical certificate?
It is often possible to get a medical certificate to cover recent days, provided certain conditions are met (and depending on the doctor’s assessment). A doctor can certify that a period of illness has occurred prior to the date of your actual appointment/examination, subject to the specific medical circumstances…
I’ve never used an online doctor before - how do I know they are genuine?
Seeing an online doctor may be a new experience for some, though the COVID-19 pandemic has made most of us pretty familiar with telehealth. If you are new to Qoctor, here are some important things to know about us: * Qoctor is owned and run by Australian doctors. We are based in Melbourne, but our team of doctor…
