How does delivery work?
For most people, our Pharmacy Concierge Service, at $8.99, is the cheapest and quickest delivery option- it means we will send your prescription via email to your local pharmacy, and you can have your medication in your hand within a few hours (Monday to Friday). If you choose mail delivery instead your order will…
How do I get my prescription/medication online?
To get started, complete our online questionnaire - for most repeat prescriptions, start here . For specific conditions, start here . You may need a brief video consultation with one of our experienced doctors. The quickest delivery option for your prescription is via our Pharmacy Concierge Service - we will coor…
I paid for express delivery but my order has not arrived when expected. What should I do next?
**Please note Australia Post timelines have been impacted by Covid-19** * If your order was placed before 1 PM AEST Monday-Friday, and your order has not arrived as expected, please check your tracking code and contact us * If your order was placed on a weekend, please allow an additional business day for deli…
What does it mean if my tracking still says “pending”?
This depends on whether you have chosen standard post or express delivery. If you paid for express post to be delivered to QLD, WA or NT, your order will be “pending” until it arrives in your state (as per Australia Post terms & Conditions). If your order has exceeded the expected delivery time frame provided plea…
