You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Home > Delivery and Tracking > I paid for express delivery but my order has not arrived when expected. What should I do next?
I paid for express delivery but my order has not arrived when expected. What should I do next?
print icon

**Please note Australia Post timelines have been impacted by Covid-19**

 

  • If your order was placed before 1 PM AEST Monday-Friday, and your order has not arrived as expected, please check your tracking code and contact us
  • If your order was placed on a weekend, please allow an additional business day for delivery as there is no postal service available on Saturday & Sunday
  • If your order was placed after 1 PM AEST, your order will take 1-2 business days to arrive (as per Australia Post terms and conditions)
  • If your order is via standard shipping, please allow 5-7 business days for it to arrive. If 7 business days have already passed, please contact us

 

To avoid postal delays in future, we recommend you select our Pharmacy Concierge Service as your preferred delivery option instead - then we can send your prescription electronically to your local pharmacy, so you can have your medication in your hands within a few hours (Monday to Friday)

Feedback
2 out of 5 found this helpful

scroll to top icon