How can I track my delivery?
When your order has been shipped, you will receive an email containing your Australia Post tracking number; so that you can follow your parcels journey.
I paid for express delivery but my order has not arrived when expected. What should I do next?
**Please note Australia Post timelines have been impacted by Covid-19** * If your order was placed before 1 PM AEST Monday-Friday, and your order has not arrived as expected, please check your tracking code and contact us * If your order was placed on a weekend, please allow an additional business day for deli…
What if my order hasn’t arrived when I expected?
If you have chosen mail delivery of your prescription or medication, first ensure you have checked your tracking code. This would have been sent to you via email - if you can’t find it, please check your spam or junk folder. If you can’t locate your tracking number, or if Auspost says your tracking code is inva…
What does it mean if my tracking still says “pending”?
This depends on whether you have chosen standard post or express delivery. If you paid for express post to be delivered to QLD, WA or NT, your order will be “pending” until it arrives in your state (as per Australia Post terms & Conditions). If your order has exceeded the expected delivery time frame provided plea…
