What is Pharmacy Concierge Service?
Pharmacy Concierge Service is Qoctor's priority prescription service wherein your prescription is emailed through to a nominated pharmacy of your choice to allow for same day medication dispense and purchase. Generally speaking, we offer a 2 hour turnaround time for a PCS prescription to be processed during busine…
How do I know that medications I order via Qoctor are genuine?
All Qoctor prescriptions are issued by an AHPRA registered doctor, who will assess the health information you have provided. With Qoctor, there are several medication and prescription delivery options, so the way you will get your medication depends on which option you've chosen: Medication Delivery : If you have…
How can I track my delivery?
When your order has been shipped, you will receive an email containing your Australia Post tracking number; so that you can follow your parcels journey.
How does delivery work?
For most people, our Pharmacy Concierge Service, at $8.99, is the cheapest and quickest delivery option- it means we will send your prescription via email to your local pharmacy, and you can have your medication in your hand within a few hours (Monday to Friday). If you choose mail delivery instead your order will…
How do I get my prescription/medication online?
To get started, complete our online questionnaire - for most repeat prescriptions, start here . For specific conditions, start here . You may need a brief video consultation with one of our experienced doctors. The quickest delivery option for your prescription is via our Pharmacy Concierge Service - we will coor…
I paid for express delivery but my order has not arrived when expected. What should I do next?
**Please note Australia Post timelines have been impacted by Covid-19** * If your order was placed before 1 PM AEST Monday-Friday, and your order has not arrived as expected, please check your tracking code and contact us * If your order was placed on a weekend, please allow an additional business day for deli…
What if my order hasn’t arrived when I expected?
If you have chosen mail delivery of your prescription or medication, first ensure you have checked your tracking code. This would have been sent to you via email - if you can’t find it, please check your spam or junk folder. If you can’t locate your tracking number, or if Auspost says your tracking code is inva…
How long is my Prescription order valid?
All prescriptions are valid for 12 months from the date of issue - which means that you have up to 12 months to order any repeats on your prescription. Under state or territory laws some prescriptions are only valid for 6 months. There will be occasional exceptions which your local pharmacist can clarify.
What does it mean if my tracking still says “pending”?
This depends on whether you have chosen standard post or express delivery. If you paid for express post to be delivered to QLD, WA or NT, your order will be “pending” until it arrives in your state (as per Australia Post terms & Conditions). If your order has exceeded the expected delivery time frame provided plea…
