Can Qoctor provide prescriptions for isotretinoin (acne medication)?
Qoctor does not offer prescriptions for oral Isotretinoin treatment, as this must be prescribed by a dermatologist. It is very important to see a dermatologist if you have severe acne, particularly if there is evidence of scarring. However, it is possible to obtain a prescription for many common acne treatments…
What is Pharmacy Concierge Service?
Pharmacy Concierge Service is Qoctor's priority prescription service wherein your prescription is emailed through to a nominated pharmacy of your choice to allow for same day medication dispense and purchase. Generally speaking, we offer a 2 hour turnaround time for a PCS prescription to be processed during busine…
How do I know that medications I order via Qoctor are genuine?
All Qoctor prescriptions are issued by an AHPRA registered doctor, who will assess the health information you have provided. With Qoctor, there are several medication and prescription delivery options, so the way you will get your medication depends on which option you've chosen: Medication Delivery : If you have…
Do I need to speak to a doctor to get my prescription online?
Getting a prescription with Qoctor will usually involve a brief video consultation with a doctor. 3 steps in getting your prescription: * (1) Online assessment: first, complete some online health related questions- the online assessment covers many of the usual questions that a doctor would ask you in person,…
Where does my medication come from?
If you have ordered medication delivery via Qoctor, this will come from an Australian Pharmacy working in partnership with us. Our pharmacists must adhere to very strict guidelines to ensure all medications are genuine, safe and issued with appropriate instructions on use.
Can I have a consultation for a medical certificate and prescription at the same time?
At this time Qoctor can not routinely offer a medical certificate and prescription in the same video consultation - this is because: * We have a particular, separate set of booking questions for these two very different types of appointments. * We maintain our low costs by offering focused, single-issue consulta…
How can I track my delivery?
When your order has been shipped, you will receive an email containing your Australia Post tracking number; so that you can follow your parcels journey.
How much does it cost to deliver my prescription?
We use Australia Post to deliver your prescription or medication to you directly, their costs are: * Standard shipping (5-7 business days) costs $11.99 * Express post (1-2 business days) costs $14.99 Alternatively, our Pharmacy Concierge Service fee is less than standard delivery, at $8.99, and means we will imm…
Do you offer repeats for the prescriptions/medications?
In many cases this is possible. The number of repeats issued depends on the particular treatment and is subject to the doctor’s assessment and safety. We suggest discussing this in your consultation so that the doctor can ensure that they offer the safest treatment for you.
How do I order my repeat prescription/medication?
For a certain conditions (including the contraceptive pill, treatment for erectile dysfunction, premature ejaculation and hair loss), there may be some repeats available to you via your Qoctor account. To access these, log in and select ‘My profile then select ‘my prescriptions & repeats’. You may then see an option…
