Can I claim a Medicare rebate?
At this point in time, Qoctor is a fully private online GP service, which means that we can not offer a Medicare rebate for your telehealth appointments. The reason we cannot offer a Medicare rebate relates to government regulations around telehealth which were introduced in 2020- these stipulate that a patient mu…
How much does a medical certificate cost with Qoctor?
The consultation fee for a medical or carer's certificate with Qoctor is $25.99 – there are no hidden extras. At this point in time, Qoctor is a fully private online GP service, which means that we can not offer a Medicare rebate for your telehealth appointments. The reason we cannot offer a Medicare rebate rel…
What should I do if I missed my consultation with the doctor?
We know that life can be busy and plans can change. * If you have missed your appointment with Qoctor, check your email inbox as you will receive an email containing a link which will allow you to rebook an appointment for no additional fee, at a later time that suits better. * Also, make sure you have supplied …
I’ve never used an online doctor before - how do I know they are genuine?
Seeing an online doctor may be a new experience for some, though the COVID-19 pandemic has made most of us pretty familiar with telehealth. If you are new to Qoctor, here are some important things to know about us: * Qoctor is owned and run by Australian doctors. We are based in Melbourne, but our team of doctor…
What if the doctor decides not to give me a medical certificate?
Occasionally, following your assessment, the doctor may decline your request for a medical certificate. If the doctor declines your request for a medical certificate, please note that your fee booking fee will automatically be refunded. Why would a doctor refuse to issue a medical certificate? In general, if a…
Can I get a medical certificate changed or amended?
Sometimes a patient may discover they need to have the details on their medical certificate changed or amended slightly. Any change to a medical certificate must be discussed with the doctor with whom you consulted. To request a change to your medical certificate, you can submit a ticket explaining the changes you ne…
