What happens if I can't connect to the video system?
If you're struggling to connect to our video system, start by getting in touch with our Customer Service Team via live chat or on [email protected] - who will be able to troubleshoot this for you. On the rare occasion that you cannot connect at all, the doctor will attempt to contact you via the mobile number o…
What Does "Did Not Answer" Mean?
When the doctor cannot reach you via our video system or a phone call, your consultation will be marked as "Did Not Answer" - or "DNA" for short. If this happens, you will be sent a link to rebook your consultation into a new timeslot so that you can consult with the doctor at a better time. Should you need any…
I got a message saying I missed my appointment, why haven't I received any missed calls?
Our doctors will call from a private number if they can't reach you via the video system, so please ensure there are no restrictive settings in place on your phone that may block a private call. Should we be unable to contact you, your appointment will be marked as 'Did Not Answer' and you will be sent a link to r…
