I got a message saying I missed my appointment, why haven't I received any missed calls?
Our doctors will call from a private number if they can't reach you via the video system, so please ensure there are no restrictive settings in place on your phone that may block a private call. Should we be unable to contact you, your appointment will be marked as 'Did Not Answer' and you will be sent a link to r…
What happens if I get a call when in the queue for a video consultation on their phone?
If you receive a call, or navigate away from the video consultation platform link for any other reason it will interrupt the video connection and prevent our clinicians from being able to connect to you for your consultation. We suggest re-opening the link and/or refreshing your web browser so that you can get bac…
