Our doctors will call from a private number if they can't reach you via the video system, so please ensure there are no restrictive settings in place on your phone that may block a private call. 

Should we be unable to contact you, your appointment will be marked as 'Did Not Answer' and you will be sent a link to rebook your consultation at no cost to yourself.

If you are having a continuing issue, please reach out to our customer service team at [email protected] or via our live chat platform who will be happy to assist.