What Does "Did Not Answer" Mean?
When the doctor cannot reach you via our video system or a phone call, your consultation will be marked as "Did Not Answer" - or "DNA" for short. If this happens, you will be sent a link to rebook your consultation into a new timeslot so that you can consult with the doctor at a better time. Should you need any…
I got a message saying I missed my appointment, why haven't I received any missed calls?
Our doctors will call from a private number if they can't reach you via the video system, so please ensure there are no restrictive settings in place on your phone that may block a private call. Should we be unable to contact you, your appointment will be marked as 'Did Not Answer' and you will be sent a link to r…
