If you're struggling to connect to our video system, start by getting in touch with our Customer Service Team via live chat or on [email protected] - who will be able to troubleshoot this for you.

On the rare occasion that you cannot connect at all, the doctor will attempt to contact you via the mobile number on your profile. This call will come from a private number, so please answer this call. 

Where the doctor is unable to reach you, your consultation will be marked as 'Did Not Answer' and you will be emailed to rebook into a different consultation time slot.