What do I have to do once I’ve booked my appointment?
Once you have completed your booking for a video consultation (including payment and choosing an appointment time), you'll receive an email entitled "Your Qoctor Consultation". This email contains information about your upcoming appointment (including what to do if you need to reschedule). You should also receive …
Can I claim a Medicare rebate?
At this point in time, Qoctor is a fully private online GP service, which means that we can not offer a Medicare rebate for your telehealth appointments. The reason we cannot offer a Medicare rebate relates to government regulations around telehealth which were introduced in 2020- these stipulate that a patient mu…
How much does a medical certificate cost with Qoctor?
The consultation fee for a medical or carer's certificate with Qoctor is $25.99 – there are no hidden extras. At this point in time, Qoctor is a fully private online GP service, which means that we can not offer a Medicare rebate for your telehealth appointments. The reason we cannot offer a Medicare rebate rel…
What should I do if I missed my consultation with the doctor?
We know that life can be busy and plans can change. * If you have missed your appointment with Qoctor, check your email inbox as you will receive an email containing a link which will allow you to rebook an appointment for no additional fee, at a later time that suits better. * Also, make sure you have supplied …
I’ve never used an online doctor before - how do I know they are genuine?
Seeing an online doctor may be a new experience for some, though the COVID-19 pandemic has made most of us pretty familiar with telehealth. If you are new to Qoctor, here are some important things to know about us: * Qoctor is owned and run by Australian doctors. We are based in Melbourne, but our team of doctor…
What if the doctor decides not to give me a medical certificate?
Occasionally, following your assessment, the doctor may decline your request for a medical certificate. If the doctor declines your request for a medical certificate, please note that your fee booking fee will automatically be refunded. Why would a doctor refuse to issue a medical certificate? In general, if a…
