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Home > Medical and Carer Certificates > I’ve never used an online doctor before - how do I know they are genuine?
I’ve never used an online doctor before - how do I know they are genuine?
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Seeing an online doctor may be a new experience for some, though the COVID-19 pandemic has made most of us pretty familiar with telehealth.

If you are new to Qoctor, here are some important things to know about us:

 

  • Qoctor is owned and run by Australian doctors. We are based in Melbourne, but our team of doctors is spread across numerous states and territories.
     
  • We have been providing quality online healthcare since 2015, and are trusted across numerous industries, workplaces and universities countrywide.
     
  • A large number of our patients come to us via positive feedback and personal recommendations from friends and family- our Trustpilot rating consistently sits at 4.7 out of 5 stars, based on thousands of reviews! Click here to read patient feedback.
     
  • Every doctor on the Qoctor team is experienced, AHPRA registered and fully insured doctor based in Australia. Each document you receive from Qoctor will quote the professional details of the relevant doctor- and you can easily view the doctor’s registration details on the AHPRA website, if you wish.
     
  • If you run into any difficulty using our service we have a friendly and helpful customer service team ready and waiting to assist you- for the quickest response, use our live chat service which is available via the Qoctor home page during working hours (830am to 9pm Monday to Saturday, and 9am to 5pm on Sunday). You can also email us at [email protected]

     

 

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