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Home > Delivery and Tracking > What does it mean if my tracking still says “pending”?
What does it mean if my tracking still says “pending”?
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This depends on whether you have chosen standard post or express delivery.

 

If you paid for express post to be delivered to QLD, WA or NT, your order will be “pending” until it arrives in your state (as per Australia Post terms & Conditions). If your order has exceeded the expected delivery time frame provided please contact us.

 

If you ordered by standard post, your order will be “pending” until it is due to be delivered. Often this is closer to the 5th-7th business day. If your order has exceeded the expected delivery time frame of 5-7 business days provided please contact us.

 

Please note that COVID-19 may impact Australia Post time-frames.

 

To avoid postal delays, we recommend you select our Pharmacy Concierge Service as your preferred delivery option instead - then we can send your prescription electronically to your local pharmacy, so you can have your medication in your hands within a few hours (Monday to Friday)

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