What should I do if I missed my consultation with the doctor?
We know that life can be busy and plans can change. * If you have missed your appointment with Qoctor, check your email inbox as you will receive an email containing a link which will allow you to rebook an appointment for no additional fee, at a later time that suits better. * Also, make sure you have supplied …
I’ve never used an online doctor before - how do I know they are genuine?
Seeing an online doctor may be a new experience for some, though the COVID-19 pandemic has made most of us pretty familiar with telehealth. If you are new to Qoctor, here are some important things to know about us: * Qoctor is owned and run by Australian doctors. We are based in Melbourne, but our team of doctor…
What if the doctor decides not to give me a medical certificate?
Occasionally, following your assessment, the doctor may decline your request for a medical certificate. If the doctor declines your request for a medical certificate, please note that your fee booking fee will automatically be refunded. Why would a doctor refuse to issue a medical certificate? In general, if a…
Can a person caring for a partner or newborn baby following childbirth qualify for a carer's certificate?
Yes, a person may be eligible for carer's leave (as distinct from parental leave), if they are providing care to a mum following childbirth, or to a newborn baby, where unexpected health issues have arisen. If a doctor is providing a carer's certificate, they will usually need to ask some questions about the specific…
