Yes, if someone is obtaining a carer's certificate, the person they are caring for on those dates needs to be present for the video consultation. There may be exceptions to this, at the doctor's discretion, for example if the person being cared for is in hospital. However, where feasible, during the video consultation, the doctor will usually ask to speak to the person being cared for - to verify the nature of the illness/issue, and to ensure that the situation is safe. 

If the person being cared for is not present or not available, the doctor may request you reschedule the appointment for a later time when this is possible.

Occasionally, if the doctor believes the person being cared for requires urgent medical care or an assessment by a doctor in person, it may not be possible to issue a carer's certificate - in that case your booking fee may be refunded.

To find out more about requesting a carer's certificate online with Qoctor, click here

To find out more about carer's certificates, and your rights and responsibilities in this regard as an employee, find out more at fairwork.gov.au